Every device, backed by a warranty
Every product sold by MediportBD is covered by a manufacturer warranty plus our own service warranty — so you can buy with confidence.
What your warranty covers
Manufacturer warranty
Most diagnostic equipment, hospital machines, and surgical instruments carry a manufacturer warranty from 6 to 24 months from the delivery date. The exact period is stated on each product page.
Mediport service warranty
On top of the manufacturer warranty, MediportBD covers installation, calibration, and one free preventive maintenance visit within the warranty period.
What is covered
Manufacturing defects, faulty components, and workmanship issues are repaired or replaced at no cost. Genuine spare parts are sourced from the manufacturer.
What is not covered
- •Physical damage caused by misuse, drops, or improper handling
- •Damage caused by power surges, incorrect voltage, or unapproved installations
- •Unauthorized repairs, modifications, or tampering with serial numbers
- •Consumables such as electrodes, cables, tubing, and batteries
- •Damage caused by environmental conditions outside the device specifications
- •Normal wear and tear or cosmetic damage that does not affect function
How to file a claim
1. Open a claim
Email us at the address below with your order number, product serial number, and a short description of the issue. Include photos or video if possible.
2. Diagnosis
Our service team reviews the issue within one business day and arranges a remote diagnostic session or an on-site visit for Dhaka customers.
3. Resolution
In-warranty defects are repaired free of charge. If the device cannot be repaired, it is replaced or you receive a refund per the warranty terms.
Need to start a warranty claim?
Email our support team with your order number and serial number — we respond within one business day.
Open a Claim